Tuesday, August 08, 2006

Say no to Jumba hosting

Ordinarily, I expect good customer service from the various online providers that I subscribe to. For the most part, I have not been disappointed. I usually get the account activated or the product shipped not long after I give my credit card details and submit my order.

This week I finally got a major letdown by way of Jumba, a web hosting service working out of Australia.

I've been searching for a new and more affordable host and Jumba seemed to fit the bill. Jumba offered hosting at AUD29.95 per year, which comes out to around USD22, or little over PHP1,200. Sounds too good to be true? It was.

Despite their very professional looking website, and despite a subscription form that listed various countries including the Philippines, Jumba apparently does not take customers from outside Australia. I wish they could've told me that before they got my credit card details.

When I sent in a customer service request, I got a trouble ticket. I got an answer within a few hours of my email, asking for a piece of information I had forgotten to give. Promptly I replied back. After that, nothing more.

I could understand that it was over a weekend so I waited till Monday. Still no reply. Finally, I buzzed their online chat support. It took several tries, and t'was only then that the rep on the other end told me that they didn't support countries outside of Australia.

So now I have to go back to my credit card company and make sure the friggin' company didn't actually bill me for the service that I never received.

Prospective Jumba subscribers: just say No.