Tuesday, August 08, 2006

Say no to Jumba hosting

Ordinarily, I expect good customer service from the various online providers that I subscribe to. For the most part, I have not been disappointed. I usually get the account activated or the product shipped not long after I give my credit card details and submit my order.

This week I finally got a major letdown by way of Jumba, a web hosting service working out of Australia.

I've been searching for a new and more affordable host and Jumba seemed to fit the bill. Jumba offered hosting at AUD29.95 per year, which comes out to around USD22, or little over PHP1,200. Sounds too good to be true? It was.

Despite their very professional looking website, and despite a subscription form that listed various countries including the Philippines, Jumba apparently does not take customers from outside Australia. I wish they could've told me that before they got my credit card details.

When I sent in a customer service request, I got a trouble ticket. I got an answer within a few hours of my email, asking for a piece of information I had forgotten to give. Promptly I replied back. After that, nothing more.

I could understand that it was over a weekend so I waited till Monday. Still no reply. Finally, I buzzed their online chat support. It took several tries, and t'was only then that the rep on the other end told me that they didn't support countries outside of Australia.

So now I have to go back to my credit card company and make sure the friggin' company didn't actually bill me for the service that I never received.

Prospective Jumba subscribers: just say No.

6 comments:

  1. Hmm too bad, I was tempted to finally get and domain and web hosting.

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  2. SIGH! Sadly there really are cases like this. Just wait until I'm finally done with moving the PinoyWeb sites to the new platform of my webhost. I'm having some troubles with some files and the people are PowWeb are doing all they can to help me. They will be turning off their old platform by end of August, so that's my deadline. :)

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  3. hey! long time no see? o no contacts? hehe. too bad.... spam the net about their bad service like joining Digg, del.icio.us, reddit or write to slashdot... for sure it will do some damage. hehe.

    before you signup... read the AUP, TOS and research for Reviews about their service. This is what i do.. before i signup. hope you get your money back.

    theres some good host...try Siteground, Hostway, Gatorhost .. they have good offers.

    wyzemoro
    http://blog.wyzemoro.com

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  4. Hi, Chaz: yeah, Jumba service stinks.

    Hi, Charo: errrmmm, not too late for me to host with you guys, is it?

    Hi, Wyze: thanks for the advice. Good to hear from you. Long time no blog, man.

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  5. No dear, it's not too late. :)

    We're still having trouble with the migration of servers. But you should be able to move in on first week of September.

    Oh wait, first week of September I'll be in Davao/GenSan. Haha!

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  6. Why are you looking for a new host? I thought you were happy with Netfirms? Anyway, I've got more space on my server than I know what to do with. You know how to reach me.

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